Brad recently tried to transfer a few thousand SPG points to my account but we got hung up in the process because we realized our addresses didn’t match. This is a big problem when transferring SPG points because there is a 30 day waiting period when changing your address! Luckily, we were able to get around this requirement and here’s how we did it.
Starwood Preferred Guests transfer policy
Their official terms state that:
SPG Members Who Reside at Same Address. In Starwood’s sole discretion, an SPG Member may be permitted to transfer Starpoints in 1000 point increments only from one SPG Member account to another SPG Member account under specific conditions. Generally, Starpoints may transfer if both SPG Members are active, consent to the transfer, and share the same residential mailing address that is not a P.O. Box, APO or SPO address for a minimum of 30 days prior to requesting the transfer.
I think one of the first things to keep in mind is that Starwood is reserving discretion to permit these transfers. Discretion can always work against you but also can work in your favor. In our case, the discretion definitely worked in our favor and allowed us to circumvent the 30 day requirement.
So the terms state that the addresses need to have been the same for a minimum of 30 days before requesting the transfer. As mentioned, when Brad tried to transfer SPG points to me recently, I didn’t realize that I still had my old address on my account and so I had to speak to a representative to confirm a change of address. The representative wasn’t sure if the transfer would work or not but told me that I would be finding out in a few days either way.
Our attempt to transfer
Unfortunately, after about 6 days we got an email telling us that the transfer would not be able to go through due to the recent address change. It stated specifically:
Dear Mr. Darnell,
Thank you for your Starpoint transfer request.
Regrettably, due to an address change within 30 days of the request on [my] account, I was unable to process the transfer at this time.
To complete your request, please provide us with a current document such as utility bill, driver license or household bill, showing [my name] and residential address, within 10 business days.
If you are unable to send documentation, you will be required to wait a minimum of thirty days before entering a new transfer request on your SPG account. Be sure to include your SPG number and reference number when replying to us. Our fax number is 1-519-633-3658 or you may email us at firstname.lastname@example.org.
We appreciate your participation in the SPG program.
SPG Program Services – Internal Transfers Specialist
Starwood Hotels & Resorts Worldwide
We sent in a photo taken from my iPhone of my ID and within an hour the points had been transferred into my account and we made our booking!
Thus, we were able to get around the 30 day requirement by simply sending in address verification. If you have a pressing need to get points over to someone and you just realized that your addresses don’t match, I highly recommend sending in documents to expedite the process and save you a few weeks of waiting time!